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Program Analyst, Invoice Operations

Program Analyst, Invoice Operations

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More information about this job


We seek an experienced, dynamic and collaborative professional to serve as a Program Analyst within our Schools and Libraries team.  This person will help manage the support of invoice process improvement related to the Schools and Libraries.  Reporting to the Senior Manager of Program Management you will:

  • Assist in improving customer experience based on data analysis
  • Improve outcomes of invoice payments
  • Review and reduce risks identified in results from data interpretation

This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.


Working in a creative and fast-paced environment, the Program Analyst will need to have business and technical acumen along with problem solving and investigative skills. Among others, your responsibilities will include the following:

  • Developing, tracking and reporting on ongoing Schools and Libraries invoice system initiatives with a focus on program integrity, data driven process improvements, and fraud/waste/abuse prevention
  • Supporting the financial reporting related to the SLD invoicing operations including related system development and testing activities
  • Assessing and monitoring changes to data collections in the support of FCC Order implementation
  • Monitoring schedules, gathering and organizing information, and enhancing decision-making processes for reporting, ongoing operations, and SLD invoice system projects
  • Extracting qualitative and quantitative relationships (i.e., patterns, trends) from large amounts of data to produce business intelligence
  • Proactively researching and identifying needs, providing analysis, and taking active steps toward process improvement
  • Identifying root causes for invoice modifications, reviewing invoices, and supporting internal teams with invoice related issues or questions
  • Monitoring FCC Orders for SLD implementation of new review procedures
  • Supporting data/report/analysis efforts to support requests for service or to modify program measurements
  • Coordinating with vendors, and other internal/external relationships to ensure prompt attention to problems and program needs
  • Collaborating with finance department to ensure prompt attention to problems and program needs
  • Providing analytical, technical, and administrative knowledge of the invoice program
  • Ensuring the creation and retention of relevant documentation within SLD guidelines
  • Other duties, as assigned

About You


The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the Schools and Libraries Program.

  • You are passionate about our mission to help Americans gain access to essential communications technology
  • You are a problem solver with great attention to detail, can work with little supervision, multi-task, and learn quickly
  • You have strong interpersonal skills and the ability to work in high-pressure situations
  • You have 2 to 4 years of experience in information systems, data analytics and with improving business processes
  • You have 1 to 2 years of experience in invoice processing and customer service
  • You have 2 to 4 years of experience in accounting
  • You have 3 to 4 years of experience performing duties similar to those listed above
  • You possess a Bachelor’s degree from an accredited institution in a related field (preferably Information Technology, Management Information Systems or Information Technology Auditing)

The following skills are desired:

  • You have experience with SQL
  • You have experience with financial systems
  • You have experience with Business Process Reengineering

About USAC


Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.


The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.


USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.


Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.


Additional information on USF programs can be found at: are/default.aspx


USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.


USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.


To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.


USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.



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