• Senior Program Analyst, High Cost

    Posted Date 2 months ago(8/15/2018 4:51 PM)
    # of Openings
  • Overview

    We are currently seeking an experienced, dynamic and collaborative professional to serve as Senior Program Analyst within our High Cost team.  This person will be responsible for developing and documenting programs and processes aimed at maintaining FCC rules compliance and improving notice and transparency of High Cost issues to all High Cost stakeholders. Reporting to the Director of Program Management you will assist the Director with all aspects of administering High Cost support. 


    This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.


    Working in a creative and fast-paced environment, the Senior Program Analyst will be a point of contact for the FCC and for the vendor performing many of the high cost administrative functions.  The Analyst must produce timely and accurate work product necessary to meet stakeholder requirements in a manner consistent with FCC guidance and rules and USAC administrative practices. Among others, your responsibilities will include the following:


    • Developing business rules and document methods and procedures and job aids for new and existing High Cost program processes
    • Serving as a subject matter expert on the Connect America Fund
    • Solving customer inquiries and issues through outreach and program development and maintenance
    • Independently and proactively gathering, examining, and analyzing data sets aligned with business needs and strategic initiatives
    • Producing a variety of reports, graphs, summaries, and presentations that deliver analytic results
    • Effectively communicating the data analysis and findings to stakeholders
    • Assisting the Director, High Cost Program in various High Cost projects as needed
    • Creating forms and instructions for the High Cost program
    • Establishing controls and managing business systems


    About You


    The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the High Cost Program.


    • You are passionate about our mission to help Americans gain access to essential communications technology
    • You are a problem solver with great attention to detail, can work with little supervision, multi-task, and learn quickly
    • You have strong interpersonal skills and the ability to work in high-pressure situations
    • You have 5 to 7 years of experience performing duties similar to those listed above
    • You have 4 to 6 years of direct work experience in project or program management in a regulatory environment
    • You have 2 to 4 years’ experience with data analysis, spreadsheets, and database technologies
    • You have experience with Microsoft Word, Microsoft Excel, Microsoft Access, and Microsoft PowerPoint
    • You have excellent oral & written communications skills


    The following skills are desired:

    • Knowledge of and experience with state or federal High Cost Programs

    About USAC

    Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.


    The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.


    USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.


    Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.


    Additional information on USF programs can be found at: http://www.usac.org/about/about/who-we- are/default.aspx


    USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.


    USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.


    To apply, please submit a cover letter and resumes, click the “Apply For This Job Online” button


    USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.


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