• Content Strategist

    Posted Date 7 days ago(4/16/2018 3:10 PM)
    # of Openings
  • Overview

    We are currently seeking an experienced, dynamic and collaborative professional to serve as a Content Writer within our User Support team.  Reporting to the Art Director you will:

    • Create content for critical stakeholder communications at USAC, including digital, print, and more.

    This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.


    Working in a creative and fast-paced environment, the Content Strategist will identify new projects, attend briefings, provide status updates, and deliver projects on time.  Among others, your responsibilities will include the following:

    • Adapt messages to work seamlessly across a variety of channels.
    • Ask questions about the behavior, attitude, and emotions of audiences to draft copy that is easy to understand, appropriate in tone, and helpful.
    • Create content that helps to reinforce strong relationships between stakeholders and USAC; communication vehicles include an annual report, conference materials, the USAC.org website, presentations, newsletters, video scripts, infographics, and email.
    • Distill highly-complex concepts into plain language.
    • Structure and write presentations appropriate for USAC’s stakeholders, Board of Directors, executives, and other senior audiences.
    • Copyedit and proofread according to brand and editorial standards.
    • Recommend and work with outside proofing/translation services as necessary, structuring work flow as appropriate.
    • Manage the writing process independently.
    • Provide input and revisions to USAC’s editorial guidelines.
    • Work closely with user experience designers and developers to organize information and implement it into online systems.
    • Other specific duties as assigned.

    About You


    The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the User Support Division.

    • You have 4 to 6 years of demonstrated experience creating content for a variety of audiences, including consumer, B2B, non-profit, and government.
    • You have strong writing and editing skills.
    • You have excellent ability to collaborate with cross-functional teams to achieve the best possible result.
    • Your portfolio shows examples of print, digital, and other cross-channel work.
    • Your samples show impeccable grammar, clarity, and organization.
    • You are successful at presenting ideas to management and colleagues to earn their confidence and buy-in.
    • You are passionate about helping people gain access to technology, and combine that passion with a love of the creative process, user-centered thinking, and teamwork.
    • You seek opportunities to keep your writing skills current.
    • You have 4 to 6 years of experience performing duties similar to those listed above.
    • You possess Bachelor’s degree from an accredited institution in a related field (preferably in English, Journalism and/or related Liberal Arts disciplines).

    The following is desired:

    • You have experience working in environments with cross-governmental agency collaborations.
    • You have managed translation projects and are bilingual, ideally in Spanish.

    About USAC

    Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.


    The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.


    USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.


    Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.


    Additional information on USF programs can be found at: http://www.usac.org/about/about/who-we- are/default.aspx


    USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.


    USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.


    To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.


    USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.



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