• Program Manager, Stakeholder Engagement

    Posted Date 1 week ago(4/13/2018 4:58 PM)
    # of Openings
  • Overview

    We are currently seeking a dynamic and collaborative professional to serve as a Program Manager within our RHC team.  In this role you will,

    • Help build and execute a strategy for stakeholder engagement, build awareness of USAC’s RHC program through speaking events and webinar participation and develop creative solutions to help improve USAC’s service model.

    This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.


    Working in a creative and fast-paced environment, the Program Manager will work cross-functionally to proactively help solve issues, and act as the “quarterback” through the lifecycle of a stakeholder inquiry.  Among others, your responsibilities will include the following:

    • Coordinate the development of new content and updating existing content for the RHC’s website.
    • Write briefs with supervision and review creative output, including email, webpages and collateral.
    • Develop training materials for live and web-based trainings.
    • Identify specific training tips and tools needed by stakeholders based on analysis of current application systems and feedback from stakeholders (both external and program team).
    • Participate in collection and tracking of feedback from stakeholders in the form of surveys, interviews, focus groups, and user testing.
    • Work with IT, stakeholder engagement, and program staff to implement and track action items in response to stakeholder feedback.
    • Assist with developing requirements to automate outreach programs when appropriate.
    • Represent the program at conferences and trainings as an exhibitor and/or presenter.
    • Establish, build, and enhance relationships with external stakeholder groups to increase awareness about the program with an emphasis on increasing the number of applicants.
    • Respond to inquiries from applicants and service providers requesting additional information about the program.
    • Maintain and improve external call center operations by monitoring system performance; identifying and resolving problems; managing system and process improvement and quality.
    • Other duties, as assigned

    About You


    The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the RHC Division. 

    • You possess a Bachelor’s degree from an accredited institution in a related field.
    • You have 3 to 4 years of experience performing duties similar to those listed above.
    • You have strong analytical and creative problem solving skills.
    • You have the ability to develop outreach-related materials independently, with a proven track record of this work meeting performance objectives.
    • You understand best practices in outreach.
    • You have strong presentation skills as well as writing and editing abilities.
    • You have experience managing long- and short-term timelines and have coordinated conferences, training programs, and exhibits.
    • You have expert proficiency with Microsoft Office suite software (PowerPoint, Excel, Word, Project).

    About USAC

    Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.


    The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.


    USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.


    Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.


    Additional information on USF programs can be found at: http://www.usac.org/about/about/who-we- are/default.aspx


    USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.


    USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.


    To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.


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