• Manager of Product and Program Management

    Posted Date 2 weeks ago(4/6/2018 3:52 PM)
    ID
    2018-2039
    # of Openings
    1
  • Overview

    We are currently seeking an experienced, dynamic and collaborative professional to serve as a Manager of Product and Program Management within our Rural Health Care team.  Reporting to the Senior Manager of Program Management you will:

    • Be responsible for management of program project portfolio, oversight of project execution, and the development of a team of product managers. 

    This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.

    Responsibilities

    Working in a creative and fast-paced environment, the Manager of Product and Program Management will evaluate current business processes, surfacing broad opportunities and driving process improvement.  Among others, your responsibilities will include the following:

    • Manage a team of product managers.
    • Raise the overall maturity of project management practice in the division.
    • Gain a solid understanding of technology and agile process; the stakeholders and the business in order to make sound decisions.
    • Evaluate current business processes, surfacing broad opportunities and driving process improvement.
    • Facilitate and drive organizational change management.
    • Develop and manage both short- and long-term strategic plans with program directors, focusing on areas that are required by Federal Communications Commission (FCC) or USAC-driven initiatives, to improve operations and stakeholder experience.
    • Act as the SME for necessary program system.
    • Identify and provide mitigation plans for risks, concerns and resource constraints for review with the program directors.
    • Participating and/or lead teams working on problem-solving and continuous improvement projects.
    • Create and maintain operational performance metrics, as well as analyze results for continuous improvement opportunities.
    • Hire, retain, and develop staff for peak performance, including development of annual training plans.
    • Provide excellent and professional customer service to internal and external stakeholders.
    • Other specific duties as assigned.

    About You

     

    The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the Rural Health Care Division.

    • You possess Bachelor’s degree from an accredited institution in a related field.
    • You have 3 to 4 years of direct management or technical leadership experience.
    • You have 5 to 7 years of experience performing duties similar to those listed above.
    • You have 5 to 7 years of experience participating in or managing the development lifecycle.
    • You have experience working with development teams and serving as the liaison between the business and IT.
    • You have excellent written and verbal communication skills.
    • You have superior customer service skills.
    • You are a problem solver with great attention to detail, can work with little supervision, multi-task, and learn quickly.
    • You have strong interpersonal skills and the ability to work in high-pressure situations.
    • You are proficient in the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio).

    The following is desired:

    • You have 5 or more years of experience in USF program operations and/or telecommunications.
    • You have experience working with JIRA.
    • You have experience with SQL.
    • You have experience with agile development processes, stakeholder management, and product management.
    • You have a Project Management Professional (PMP).
    • You have an Agile Certified Practitioner (PMI-ACP).

    About USAC

    Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.

     

    The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.

     

    USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.

     

    Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.

     

    Additional information on USF programs can be found at: http://www.usac.org/about/about/who-we- are/default.aspx

     

    USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.

     

    USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.

     

    To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.

     

    USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.

     

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