• Manager of UX

    Posted Date 2 weeks ago(5/7/2018 10:05 AM)
    # of Openings
  • Overview

    We are currently seeking an experienced, dynamic and collaborative professional to serve as a Manager of UX within our Information Technology team.  Reporting to the Sr. Manager of IT Business System Analysis you will:

    • lead a passionate UX team and define USAC's vision of an intuitive experience for our users.

    This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.


    Working in a creative and fast-paced environment, the Manager of UX will work on a variety of digital experiences, from front-end design updates to complex, data-driven dashboards.  Among others, your responsibilities will include the following:

    • Develop guiding principles for USAC’s user experience design.
    • Establish and maintain consistent UI standards across all programs.
    • Identify and synthesize comprehensive and ongoing research to enhance the user experience.
    • Assist program leaders, helping them to identify user needs and solutions based on user experience best practices.
    • Build and manage a team of 7-10 creative team members with diverse functional experience (creative strategy, design, UI and UX) to deliver high-quality, delightful experiences to USAC users.
    • Work with the IT organization and senior leadership, develop a process for incorporating UX thinking and feedback into the agile development cycle, including rapid prototyping.
    • Manage and guide UX. involvement across multiple program areas and product release cycles.
    • Lead the team in creation and realization of a new, user-focused website.
    • Work with procurement and IT colleagues to clear the way for implementation and technical support of the site.
    • Other specific duties as assigned.

    About You


    The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the Information Technology Division.

    • You have 10+ years of experience leading UX and creative teams, establishing strategic objectives, guiding team members, and building a strong environment conducive to outstanding creative work. You have structured job responsibilities, hired team members, and managed performance of UX and creative teams.
    • You are passionate about helping Americans gain access to technology and connectivity, and combine that passion with a love of creative process and teamwork.
    • You are able to communicate with both developers and users with ease.
    • You have guided research such as contextual inquiry, user interviews, usability testing, and others.
    • You can guide the team in incorporating research insights into UX.
    • You have demonstrated experience in environments where it was essential to create friction-free user experiences from complex processes.
    • You have a track record of identifying core issues and simplifying complexity.
    • You have demonstrated your ability to work collaboratively, developing creative solutions and aligning diverse viewpoints across functional areas, including UX, communications, research, development, finance, and business owners.
    • You enjoy, and are successful in, presenting ideas to senior management and developing their confidence and buy-in.
    • You enjoy evangelizing about user-centric design principles.
    • You have excellent written and verbal communication skills.
    • You have deep, hands-on experience with the Microsoft Office suite, Creative and Design applications (Adobe Creative Suite, Sketch, etc) and prototyping UX tools (Axure, InVision).
    • You are skilled coaching and mentoring junior team members in tools, and enjoy this work.
    • You can prioritize business needs, FCC needs, and user needs.
    • You earned a Bachelor’s degree from an accredited college and/or university.

    The following skills are desired:

    • You have HTML/CSS, Section 508/Accessible design and Content strategy.
    • You have experience working in cross-governmental agency collaborations, building products for users in one or more of the following sectors: schools and libraries, telecom, or healthcare administrati

    About USAC

    Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.


    The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.


    USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.


    Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.


    Additional information on USF programs can be found at: http://www.usac.org/about/about/who-we- are/default.aspx


    USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.


    USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.


    To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.


    USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.



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