• Manager of Communication

    Posted Date 5 days ago(8/15/2018 5:18 PM)
    # of Openings
  • Overview

    We are currently seeking an experienced, dynamic and collaborative professional to serve as a Manager of Communications within our Lifeline team.  Reporting to the Lifeline Vice President you will:

    • lead a team of early and mid-level communications professionals to help Lifeline stakeholders successfully participate in the program.

    Lifeline – a Universal Service Fund program – helps eligible low-income consumers establish and maintain phone and internet service by discounting the services provided to them by local telephone companies.  In 2017 alone, more than 10 million low-income households throughout the nation benefited from the program.


    This ideal incumbent will be responsible for developing and executing effective communication strategies for our target audiences of phone/internet companies, state and federal government partner organizations, and Lifeline consumers.


    This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.


    Working in a creative and fast-paced environment, the Manager of Communications will identify strategic communications and training opportunities and develop plans to address them.  Among others, your responsibilities will include the following:

    • Identify strategic communications and training opportunities and develop plans to address the communications.
    • Oversee and develop content for PowerPoint presentations, outreach collateral, and webinars.
    • Respond to stakeholder questions and concerns, and facilitate conversations between internal operations, technology and customer service teams, and external stakeholders, to resolve significant matters.
    • Review outgoing communications, maintain lists, project status updates, and checklists.
    • Develop and execute successful and efficient stakeholder communications and training sessions.
    • Track, plan, document, create and implement business processes to streamline team activities.
    • Identify opportunities for process improvements and provide proactive recommendations; work with management to develop and implement.
    • Work with operations and technology teams to determine needs, establish priorities and coordinate efforts related to Lifeline initiatives, and keep teams apprised of progress.
    • Other specific duties as assigned.

    About You


    The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the Lifeline Division.

    • You have a Bachelors Degree from an accredited university.
    • You have 5 – 7 years of experience in marketing or communications and progressive management experience.
    • You have 5 - 7 years of experience performing duties similar to those listed above.
    • You have outstanding communication skills – clear and concise writing and reading comprehension.
    • You have the ability to rely on instructions and established guidelines.
    • You have the ability to identify and implement continuous process improvement.
    • You have a high level of reliability and flexibility.
    • You have strong problem-solving and analytical abilities.
    • You are detail-oriented and organized.
    • You can work on teams and coordinating work among teams.
    • You are proficient with Microsoft Office suite.

    The following skill are desired:

    • You are fluent in Spanish.
    • You have Adobe InDesign experience.

    About USAC

    Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.


    The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.


    USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.


    Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.


    Additional information on USF programs can be found at: http://www.usac.org/about/about/who-we- are/default.aspx


    USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.


    USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.


    To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.


    USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.



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