• Senior Business Analyst

    Posted Date 3 months ago(10/23/2018 5:50 PM)
    # of Openings
  • Overview

    We are currently seeking an experienced, dynamic and collaborative professional to serve as a Senior Business Analyst within our Internal Audit team.  Reporting to the Senior Manager of Project Management you will:

    • assist the Senior Manager of Project Management in executing and reporting on projects assigned to the IAD Project Management Office (PMO). 

    This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.


    Working in a creative and fast-paced environment, the Senior Business Analyst will lead junior and mid-level business analysts to perform work required to support IAD organizational needs.  Among others, your responsibilities will include the following:

    • Lead the analysis, design and implementation of reports and dashboard/score-cards to communicate status and performance.
    • Perform analysis of enterprise data to support IAD in making informed decisions related to the audit annual plan and audit performance.
    • Maintain knowledge of IAD business processes, tools, and data to refine the current state and/or implement new functionality to produce efficiencies.
    • Sustain an IAD operations model that includes business process diagrams, logical data model, and process and procedure documentation related to the IAD systems supported by the PMO.
    • Proactively introduce improvements to IAD processes and systems and project manage the implementation.
    • Manage scope and user expectations by ensuring requirements can be met within project deadlines and prioritizing new initiatives and capabilities.
    • Undertake complex projects that touch multiple departments and may result in changes to interfacing systems.
    • Document requirements to implement changes to IAD processes, systems, and data.
    • Develop user acceptance test cases and conduct user acceptance testing.
    • Participate in the Agile process: create user stories, manage user backlog, and provide input at the reviews and retrospectives.
    • Provide oversight of audit firms to ensure successful delivery of audit assignments and accurate invoices.
    • Develop project plans using project management tools, and manage and report on project tasks.
    • Participate in cross-functional departmental projects as the IAD advocate.
    • Prepare training materials and conduct user demos of functionality implemented in IAD tools or processes.
    • Provide subject expertise of IAD tools and be primary contact for operations performance issues/resolution.
    • Embrace special projects and conduct analysis and report results in a clear and concise manner.
    • Other specific duties as assigned.

    About You


    The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the Internal Audit Division.


    Type of Experience

    • You have a Bachelor’s Degree in finance, mathematics, statistics, engineering or business management.
    • You have 4 - 6 years of a high level of proficiency in Microsoft Excel and PowerPoint. Excel experience must include pivot tables and v-look-ups.
    • You have 4 - 6 years of demonstrated success in managing and reporting on assigned projects.
    • You have 4 - 6 years of demonstrated experience in developing process models, metrics, and procedures.
    • You have 4 - 6 years of demonstrated experience in requirements gathering and documentation.
    • You have 4 - 6 years of demonstrated experience in defining key performance metrics and preparing dashboards and reports for upper management.      

    Special Skills

    • You have strong analytical and problem solving skills.
    • You have the ability to analyze business scenarios and proactively develop and present solutions.
    • You have the ability to work independently and develop a strong understanding of enterprise data and data relationships.
    • You can establish and maintain rapport with co-workers, business subject experts, and external contacts.
    • You can work effectively in a professional team environment.
    • You have the ability to formulate short-range plans and make sound decisions.
    • You can provide business and system requirements support.
    • You have the ability to manage multiple projects concurrently.
    • You have the ability to prepare information in a concise and professionally written format.
    • You have the ability to present information in a formal & informal setting.
    • You have the ability to adapt to a changing environment and/or requirements.
    • You have excellent computer skills.
    • You have excellent active listening skills.

    The following skills are desired:

    • You have SharePoint technology (operations/development) experience.
    • You have Agile methodology and Kanban process implementation experience.
    • You have Visual Basic and/or SQL experience.


    Preferred Certification: PMP

    Preferred Experience: Excel macro, SQL, administration of SharePoint (forms, workflows, security/access)


    About USAC

    Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.


    The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.


    USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.


    Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.


    Additional information on USF programs can be found at: http://www.usac.org/about/about/who-we- are/default.aspx


    USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.


    USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.


    To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.


    USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.



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