• Senior Business Analyst

    Posted Date 2 months ago(8/20/2018 9:26 AM)
    # of Openings
  • Overview

    We are currently seeking an experienced, dynamic and collaborative professional to serve as a Senior Business Analyst within our Lifeline team.  Reporting to the Manager of Program Management you will:

    • be the primary point of contact responsible for working with the operations, and IT teams to develop processes, enhancements and content for the various systems necessary for BPO (Business Process Outsourcer) and Lifeline employees to effectively use Lifeline systems and to remain consistent with FCC rules.

    This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.


    Working in a creative and fast-paced environment, the Senior Business Analyst will develop and update processes and procedures for program administration, develop new procedures for the USAC’s core programs, develop content and review of online and live training materials for stakeholders, and develop quality assurance processes to prevent waste, fraud, and abuse.  Among others, your responsibilities will include the following:

    • Develop and manage systems content, such as stakeholder instructions, automated emails, forms-processing staff procedures.
    • Serve as lead business analyst ensuring the development of reports satisfies the needs of stakeholders.
    • Develop business requirements for systems functionality necessary to comply with Commission rules and administer the program in an efficient and controlled manner.
    • Direct the development and deployment of business rules and procedures.
    • Develop business requirements for new functionality to improve operational efficiency.
    • Lead the development of data integrity standards.
    • Lead requirements reviews, design reviews, and change control activities.
    • Document and reports issues discovered during testing and follow-up for resolution.
    • Provide support to management by training and providing guidance to peers and other business analysts as necessary.
    • Document business requirements and develop training programs, documents, and materials.
    • Identify and drive process improvements, including process documentation, IT requirements, and rollout.
    • Other specific duties as assigned.

    About You


    The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the Shared Services Division. 

    • You possess a Bachelor’s degree from an accredited university.
    • You have 5 to 7 years of experience performing duties similar to those listed above.
    • You have demonstrated experience with increasingly complex system analysis projects.
    • You have experience developing user stories based on business and system requirements.
    • You have experience defining and elaborating user stories with validation and acceptance criteria.
    • You have experience with Scrum and/or other Agile Software Development frameworks.
    • You have experience with Microsoft SQL Server, Access and/or Oracle and ability to write Access / SQL queries.
    • You have experience with software development activities from a business operations’ perspective.
    • You have experience with Microsoft SharePoint Software.
    • You have experience preparing and delivering information in a concise, professionally written and/or verbal format.
    • You have experience developing, documenting, and/or creating new or more useful ideas, approaches, and plans.
    • You have experience analyzing and developing solutions to problems.
    • You have experience managing various projects, work, technical support, etc.
    • You have experience developing and maintaining positive customer rapport.

    The following skills are desired:

    • You have your PMP certification.

    About USAC


    Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.


    The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.


    USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.


    Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.


    Additional information on USF programs can be found at: http://www.usac.org/about/about/who-we- are/default.aspx


    USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.


    USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.


    To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.


    USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.



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