• Senior Program Analyst

    Posted Date 3 months ago(8/13/2018 4:51 PM)
    # of Openings
  • Overview

    We are currently seeking an experienced, dynamic and collaborative professional to serve as a Senior Program Analyst within our Schools and Libraries team.  Reporting to the Senior Manager of Program Management you will:

    • provide support in project management, business process development, and risk management for USAC’s Schools and Libraries program to help reduce waste, fraud, and abuse by ensuring excellent program integrity, compliance and risk management.

    This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.


    Working in a creative and fast-paced environment, the Senior Program Analyst will work with program management team to ensure significant program initiatives milestones performed effectively and efficiently.  Among others, your responsibilities will include the following:

    • Engage appropriate internal teams (i.e., IT, stakeholder engagement, operations, etc.) as well as external vendors and consultants to ensure tasks are completed in service of the program.
    • Drive business process development and improvement, including establishing strong internal controls.
    • Learn and adhere to federal regulations for payments of specific program components, including program rules, eligibility designations, and FCC rules.
    • Design new processes and recommend improvements to existing processes, assist in implementation, and create a structure and culture of continuous process improvement across all teams.
    • Assist management and process owners in the documentation of policies, procedures, job aids, and process flows for manual and automated processes.
    • Serve as a subject matter expert of invoicing and post-commitment operations for Schools and Libraries Program who can inform critical decisions regarding operational challenges, interdependencies, vendor performance, business requirements, etc.
    • Track operational metrics, update design and business process alignment and monitor progress against performance indicators to ensure project delivery of viable solutions Strategically identifying business process improvements to advance USAC’s operational efficiencies and regulatory compliance. Responsibilities include but are not limited to:
      • Assess current procedures for areas of risk or inefficiency.
      • Research regulations on which to base business processes.
      • Create and executing plans for operational improvements.
    • Implement a plan and standard practices to manage program risk. Responsibilities include:
      • Perform quality assurance of Program forms and invoice transactions.
      • Ensure that risks are appropriately identified and mitigated by the organization and division.
      • Apply best practice methodologies to identify, assess, respond to, and monitor risks.
      • Educate teammates on risk management methodologies.
      • Establish and managing risk tracking, reporting, and communication.
      • Manage risk-related reporting and ensuring relevant process and risk information is communicated to USAC management and the FCC in a manner that facilitates mitigation of risk and remediation of control issues.
    • Contribute to compliance related activities including appeals, complaints, and whistleblowers, with an eye towards building solutions into business processes.
    • Ensure those audit findings are completed, closed and documented by FCC and USAC management requirements and the agreed action plans.
    • Other duties as assigned.


    About You


    The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the Shared Services Division.


    • You possess a Bachelor’s degree from an accredited university.
    • You have 5 to 7 years of experience in project management, process improvement, risk mitigation, and customer service.
    • You have experience working in the financial industry and/or leveraging financial systems.
    • You have experience reviewing, and analyzing and troubleshooting financial transactions.
    • You are familiar with government accounting practices.
    • You are proactive and highly organized, with high attention to detail and follow through with the ability to handle multiple, complex tasks and establish priorities.
    • You possess the ability to work independently without significant guidance and be able to exercise good judgment, knowing when to escalate issues appropriately and make informed business decisions.
    • You have excellent analytical and proven problem-solving skills.
    • You demonstrate strong interpersonal skills and have strong verbal and written communication skills, with experience communicating with all levels of employees.
    • You possess ability to identify, implement, and drive continuous process improvement.
    • You are proficient in the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, & Visio).


    The following skills are desired:


    • You have experience working in the telecommunications


    About USAC

    Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.


    The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.


    USAC administers the USF programs—High Cost, Schools and Libraries, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.


    Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.


    Additional information on USF programs can be found at: http://www.usac.org/about/about/who-we- are/default.aspx


    USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.


    USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.


    To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.


    USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.



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