• Senior Learning and Development Specialist

    Posted Date 1 month ago(1 month ago)
    # of Openings
  • Overview

    We are currently seeking an experienced, dynamic and collaborative professional to serve as a Senior Learning and Development Specialist within our HR team.  Reporting to the Senior Manager of People Development you will:

    • be responsible for a variety of employee development activities that may include, but not be limited to; managing employee development programs, developing training in multiple modalities (eLearning, instructor-led, webinars, etc.), and facilitating informal learning experiences.

    This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.




    Working in a creative and fast-paced environment, the Senior Learning and Development Specialist will provide leadership and services as a learning advisor and consultant for USAC.  Among others, your responsibilities will include the following:

    • Manage and facilitate the manager and leadership development programs and courses at USAC.
    • Provide course instruction covering a wide variety of topics such as communication, customer service, listening skills, etc.
    • Support the development and implementation of other career development programs (e.g., mentoring, job shadowing, etc.).
    • Identify training needs throughout the organization through partnering with the business and HR Business partners.
    • Lead the design, development, and implementation of HR related training programs (e.g., compliance, onboarding, manager development, etc.)
    • Design, develop and implement training courses and programs for USAC employees to ensure adequate skills and performance competencies.
    • Obtain and/or adapt instructional material(s) from technical authorities or subject matter experts.
    • Provide guidance and direction to management, staff, and instructors on the full range of training and education activities.
    • Establish and maintain effective work relationships with a broad range of people that often espouse divergent viewpoints and conflicting priorities, and present data and information to diverse audiences.
    • Other specific duties as assigned.

    About You


    The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the HR Division.

    • You possess a bachelor’s degree (preferably in Education, Human Resource Management, Instructional Design, Industrial / Organizational Psychology).
    • You have at least 5 to 7 years of directly related experience.
    • You demonstrate exceptional presentation / public speaking skills.
    • You have extensive experience in delivering instructor-led training on manager and leadership development topics.
    • You can be proactive and highly organized, with strong attention to detail and follow through with the ability to handle multiple, complex tasks and establish priorities.
    • You have capacity to work independently without significant guidance and be able to exercise good judgment, taking the initiative when necessary.
    • You can demonstrate strong interpersonal skills and have strong verbal and written communication skills.
    • You can identify and implement continuous process improvement.

    About USAC

    Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.


    The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.


    USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.


    Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.


    Additional information on USF programs can be found at: http://www.usac.org/about/about/who-we- are/default.aspx


    USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.


    USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.


    To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.


    USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.



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