• Senior Program Analyst - Knowledge Management

    Posted Date 2 weeks ago(10/29/2018 11:01 AM)
    # of Openings
  • Overview

    We are currently seeking an experienced, dynamic and collaborative professional to serve as a Senior Program Analyst within our Rural Health Care team. Reporting to the Director of Program Development you will:


    • lead the development, maintenance, and management of the Rural Health Care Division’s knowledge management framework and artifacts.
    • provide support in project management, business process development, and issue analysis for USAC’s Rural Health Care program to help facilitate effective and efficient program administration and change management.


    This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.


    Working in a creative and fast-paced environment, the Senior Program Analyst will research, evaluate, and resolve Tier 2 inquiries or requests, including being the intermediary throughout the lifecycle if it requires support from other functional teams. Among others, your responsibilities will include the following:


    • Serve as the primary point of contact for the Division’s knowledge management work. This includes representing the Division on any cross-Division project teams or communications with external stakeholders.
    • Identify, collect, synthesize, organize and manage process knowledge in support of business units across the Division.
    • Determine, evaluate, and prioritize process knowledge requirements and gaps.
    • Contribute towards building a shared mindset and understanding of knowledge management using the agreed change management approaches.
    • Assess the sustainability of and review and modify the knowledge management process and framework.
    • Manage program implementation through a detailed project plan, monitoring, tracking progress and reporting the status to the management team.
    • Develop project plans that consider all necessary activities including but not limited to those related to information systems, business processes, communication with internal and external stakeholders, documentation, training, and contingency planning.
    • Act as an expert and resource in the area of Knowledge Management within the Division.
    • Capture the tactical and strategic program enterprise goals that provide traceability through the organization and are mapped to metrics that provide ongoing governance.
    • Describe the primary business functions of the enterprise and distinguish between customer-facing, supplier-related, business execution and business management functions.
    • Capture the relationships among roles, capabilities and business units, the decomposition of those business units into subunits, and the internal or external management of those units.
    • Apply best practice project management standards to significant program initiatives to ensure milestones are met on time, and associated processes are efficient. Also, manage multiple conflicting priorities while supporting the various process owners.
    • Collaborate with various internal teams (i.e., IT, stakeholder engagement, operations, etc.) as well as external vendors and consultants to manage timelines and address challenges.
    • Design new processes and recommend improvements to existing processes, assist in implementation, and create a structure and culture of continuous process improvement across all teams.
    • Assist management and process owners in the documentation of policies, procedures, job aids, and process flows for manual and automated processes.
    • Identify business process improvements to advance USAC’s operational efficiencies and regulatory compliance. Responsibilities include but are not limited to:
    o Assessing current procedures for areas of risk or inefficiency.
    o Researching regulations on which to base business processes.
    o Creating and executing plans for operational improvements.
    • Other specific duties as assigned.


    About You

    The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the Shared Services Division.

    • You possess a Bachelor’s degree from an accredited university.
    • You have 5 to 7 years of experience in project management, process improvement, business process modeling, process improvement, knowledge management, risk mitigation, and/or customer service, or a commensurate combination of education and experience.
    • You are proactive and highly organized, with high attention to detail and follow through with the ability to handle multiple, complex tasks and establish priorities.
    • You possess the ability to work independently without significant guidance and be able to exercise good judgment, knowing when to escalate issues appropriately and make informed business decisions.
    • You have excellent analytical and proven problem-solving skills.
    • You demonstrate strong interpersonal skills and have strong verbal and written communication skills, with experience communicating with all levels of employees.
    • You possess ability to identify, implement, and drive continuous process improvement.
    • You are proficient in the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio, and Project).
    • A Project Management Professional (PMP) and/or PMI Professional in Business Analysis (PMI-PBA) certification is preferred but not required.


    About USAC

    Despite pervasive connectivity in most urban areas in the United States, as of January 2015 the FCC estimated that nearly 55 million Americans across the country had no access to broadband services. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.

    The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.

    USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.

    Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.


    Additional information on USF programs can be found at: http://www.usac.org/about/about/who-we- are/default.aspx


    USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.

    USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.

    To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.

    USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.



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