We are currently seeking an experienced, dynamic and collaborative professional to serve as an Advisor of Program Management within our Rural Health Care team. Reporting to the Director of Program Management you will:
• The Advisor of Program Management is responsible for enhancing the production of funding requests by leveraging data and innovating processes to decrease form processing time, decrease processing errors, and enhance the stakeholder experience.
This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.
Working in a creative and fast-paced environment, the Advisor of Program Management implements program changes and operational efficiencies to streamline and improve the forms processing procedures. The Advisor provides guidance to quality assurance processes to ensure protection of waste, fraud, and abuse of program funds. Among others, your responsibilities will include the following:
• Advises the Director of Program Management with the development & implementation strategic initiatives to enhance operational efficiencies & production.
• Lead and implement program changes and operational efficiencies to streamline and improve the forms processing procedures. Provide guidance on all form processing functions including the regular and specialized reviews of pre- and post-commitment forms.
• Lead and guide the quality assurance processes to ensure protection of waste, fraud and abuse of program funds. Ensure swift and expeditious completion of application and form review and processing
• Evaluate and improve processes to resolve application and form related issues, and escalation issues
• Plan, forecast, and strategize for maximum productivity
• Balance the workload across multiple teams and managers
• Establish and develop a plan to meet production goals
• Motivate and mentor staff for maximum production
• Establish work-flow policies that enhance speed and efficiency while optimizing integrity
• Create schedules to address volume spikes and valleys and ensure consistency
• Engage with the program regulator (FCC) to ensure trust and enhanced working relationships
• Improve existing processes and innovate new processes taking best practices and applying them uniformly
• Understand and improve the use of data to increase production
• Contribute to the enhancement of production applications (software) and the development of new applications (software)
• Assure program compliance with all applicable rules & regulations by providing oversight and support
• Other specific duties as assigned.
The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the Rural Health Care Program.
• You possess a Bachelor’s Degree (Master's Degree preferred and relevant technical training
• You have 5-7 years of directly related years of experience
• You have at least 1-2 years of business leadership experience
• You have experience directing and managing production
• You have strong leadership, critical thinking and data gathering skills
• You have excellent organizational, attention to details, analytical and proven problem solving skills.
• You have strong interpersonal skills and have strong verbal and written communication skills with the ability to work in high-pressure situations.
• You are proficient in the Microsoft Office suite (Word, Excel, Outlook, and PowerPoint)
• You have working understanding of advanced telecommunications & networking hardware & software
• You have proven success in working with a wide range of computer applications
The following is desired:
• Coaching and mentoring experience
Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.
The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.
USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.
Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.
Additional information on USF programs can be found at: http://www.usac.org/about/about/who-we- are/default.aspx
USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.
USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.
To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.
USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.