We are currently seeking an experienced, dynamic and collaborative professional to serve as a Program Analyst within our Schools and Libraries team. Reporting to the Senior Manager of Reporting you will:
• Develop a thorough understanding of the division’s mission, processes, and FCC rules and regulations
• Conduct research, respond to management and FCC inquiries, and identify ways to improve the collection, processing, and utilization of program data
• Work with management, operations, and IT staff to define reports, data requests, and dashboards related for forms, processes, and financial data
• Monitor internal and external data tools and respond to user requests and issues
• Review and test reports and data request results to ensure they are accurate
This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.
Working in a creative and fast-paced environment, the Program Data Analyst will work with operations and IT to develop, document, and implement improved efficiencies. Among others, your responsibilities will include the following:
• Provide support to IT efforts to develop requirements for additional system functionality.
• Assist management in developing performance metrics.
• Identify trends, atypical situations, or other issues that may require special consideration or procedures.
• Manage multiple conflicting priorities while supporting the various process owners.
• Ensure the adherence to federal regulations for payments of specific program components, including program rules, eligibility designations, and FCC orders.
• Conduct audit research.
• Assist Senior Manager(s), Director(s), and others in various projects, as needed.
• Other specific duties as assigned.
The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the Schools and Libraries Division.
• You have a Bachelor’s degree from an accredited institution in a related field.
• You have 3 to 4 years of working in a professional environment as an Analyst or similar position.
• You can be proactive and highly organized, with strong attention to detail and follow through with the ability to handle multiple, complex tasks and establish priorities.
• You have capacity to work independently without significant guidance and be able to exercise good judgment, taking the initiative when necessary.
• You have excellent analytical and proven problem-solving skills.
• You can analyze and interpret program data to identify any risks, issues, solutions, and recommendations.
• You can demonstrate strong interpersonal skills and have strong verbal and written communication skills.
• You can identify and implement continuous process improvement.
• You are proficient with the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio).
The following skills are desired:
• You have telecommunications industry, government program, or schools/libraries experience.
Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.
The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.
USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.
Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.
Additional information on USF programs can be found at: http://www.usac.org/about/about/who-we- are/default.aspx
USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.
USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.
To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.
USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.