• System Analyst IV

    Posted Date 3 weeks ago(3/5/2019 6:36 PM)
    # of Openings
  • Overview

    We are currently seeking an experienced, dynamic and collaborative professional to serve as a Business System Analyst IV within our Information Technology department.  Reporting to the Manager of Application Delivery you will:


    • Support reporting and analysis initiatives across all divisions of the organization.


    This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.


    Working in a creative and fast-paced environment, the Business System Analyst IV will report requirements gathering, maintain technical documentation, produce database reports from various database platforms across the company, and maintain the overall reporting environment. Among others, your responsibilities will include the following:


    • Perform System Analysis and Document Requirements:
    • Elicits, analyzes, defines, and documents complex business requirements and business processes independently, often for cross-functional or multiple related products. (Ex. Post-Commitment Process which includes COMAD, appeals, invoicing, etc.)
    • Works on multiple products in the same domain and skillfully applies domain knowledge to solve problems and plan for exceptions, scalability, and future functionality.
    • Collaborates with internal and external stakeholders to document user stories based on best practices.
    • Leads requirements reviews, and change control activities.
    • Provides technical leadership and guidance to a team of System Analysts.
    • Has designed and implemented several products / solutions in the domain.
    • Understands the risks and consequences of business decisions
    • Supports Business and IT Teams (PM, SM, UX, Dev, QC, DBAs, etc.)
    • Performs the same support activities independently and provide guidance to others.
    • Participates in Agile Ceremonies
    • Leads BSA planning and BSA estimation activities for development iteration deliverables.
    • Provides guidance to team regarding agile framework concepts and activities.
    • Contributes to BSA Standards and Procedures
    • Demonstrates highest quality services and requirements artifacts. Deliverables could be showcased to junior team members. 
    • Peer reviews deliverables from junior BSAs and provides guidance for improvement.
    • Contributes toward establishing/tailoring BSA best practices
    • Support Project Intake and Sprint Zero
    • Performs the same activities as BSA III with in their areas of domain expertise independently.
    • Manages Resource Capacity
    • Notifies supervisor if deliverable and/or schedule could not be met
    • Notifies supervisor if capacity available to take on new assignment
    • Helps identify any resource capacity or quality issues
    • Assists with recruitment of new resources
    • Other specific duties as assigned.

    About You


    The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the IT Department


    • You possess a Bachelor’s degree from an accredited institution in a related field.
    • You have 3 to 4 years of experience in working in a professional environment as an Analyst or similar position.
    • You have the ability to think logicially and to diagnose and propose solutions to problems.
    • You have the ability to prioritize and organize work under pressure.
    • You have the ability to track multiple tasks and deliverables.
    • You have strong interpersonal and communication skills.
    • You have experience in an environment that accesses multiple data sources to produce ad hoc and recurring reports.
    • You prepare and deliver reports in a concise, professional format.
    • You are able to prepare and present information to staff in a formal and informal setting.
    • You have worked in teams, task forces, etc.
    • You assist with the creation of reporting policies and end-user training.
    • You are able to provide outstanding customer service.
    • You have the ability to develop and maintain positive customer rapport.
    • You have general computer and presentation skills.
    • You are customer and results oriented.
    • You have excellent interpersonal and communications skills.

    About USAC

    USAC Overview


    Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.


    The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.


    USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.


    Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.


    Additional information on USF programs can be found at: http://www.usac.org/about/about/who-we- are/default.aspx


    USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.


    USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.


    To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.


    USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.


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