• Assistant Program Analyst

    Posted Date 3 days ago(3/21/2019 11:49 AM)
    # of Openings
  • Overview

    We are currently seeking an experienced, dynamic and collaborative professional to serve as an Assistant Program Analyst within our Lifeline team.  Reporting to the Supervisor of Program Management you will:


    • Support the Lifeline program by providing guidance to call center operations, eligibility verification of program beneficiaries, quality assurance, and stakeholder escalations


    This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.




    Working in a creative and fast-paced environment, the Assistant Program Analyst will assist in the development of verification procedures to ensure the integrity of eligibility determination submitted to USAC.  Among others, your responsibilities will include the following:


    • Perform quality assurance work (either individually or as a team) to ensure beneficiaries are in compliance with federal rules and regulations
    • Provide support to call center staff by providing guidance and training
    • Research, evaluate and resolve escalations or requests from Lifeline stakeholders
    • Document and communicate conclusions in a concise, organized, and meaningful manner (both oral and written formats).
    • Demonstrate awareness of compliance objectives and communicate those objectives to stakeholders
    • Track and ensure successful resolution of open issues and escalate them to management, as needed.
    • Evaluate and analyze the completeness and accuracy of Lifeline applications submitted by service providers and consumers
    • Read, comprehend, and assist with implementing changes in FCC requirements to ensure USAC’s standard operating procedures and verification processes are up-to-date
    • Recommend areas for process improvement
    • Other specific duties as assigned.


    About You


    The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the Lifeline Division.


    • You have a Bachelor’s degree from an accredited institution in a field related to compliance, auditing, or business.
    • You have at least 1-2 years of call center support experience.
    • You are comfortable drafting business process documentation.
    • You can be proactive and highly organized, with strong attention to detail and follow through with the ability to handle multiple, complex tasks and establish priorities.
    • You have the ability to work independently without significant guidance and be able to exercise good judgment, taking the initiative when necessary.
    • You have excellent analytical and proven problem-solving skills.
    • You can demonstrate strong interpersonal skills and have strong verbal and written communication skills.
    • You have the ability to identify and implement continuous process improvement.
    • You are proficient in the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio).

    About USAC


    Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.


    The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.


    USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.


    Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.


    Additional information on USF programs can be found at: http://www.usac.org/about/about/who-we- are/default.aspx


    USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.


    USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.


    To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.


    USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.



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