• Program Analyst - LL

    Posted Date 5 months ago(1/7/2019 11:32 AM)
    # of Openings
  • Overview

    We are currently seeking an experienced, dynamic and collaborative professional to serve as a Program Analyst within our Lifeline team.  Reporting to the Manager of Program Management you will:


    • provide support in program integrity initiatives designed to weed out fraud, waste, and abuse in the Lifeline program.


    This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.


    Working in a creative and fast-paced environment, the Program Analyst will be responsible for aiding in the creation of program integrity project plans, creating and performing outreach to carriers, following up with carriers on progress, reviewing documents, and tracking and managing results.  Among others, your responsibilities will include the following:


    • Aid in the development and management of program integrity projects.
    • Support the development of effective communication content for our target audiences of phone/internet companies, state and federal government partner organizations, and Lifeline consumers.
    • Assist in developing and delivering requirements to carriers and subscribers to confirm eligibility.
    • Analyze trends in project results to inform trainings and identify program risks.
    • Apply best practice project management standards to significant program initiatives to ensure milestones are met on time and associated processes are efficient.
    • Collaborate with various internal teams (i.e., IT, stakeholder engagement, operations, etc.) as well as external vendors and consultants to manage timelines and address challenges.
    • Aid in driving business process development and improvement, including establishing strong internal controls.
    • Design new processes and recommend improvements to existing processes, assist in implementation, and participate in a culture of continuous process improvement.
    • Assist management and process owners in the documentation of policies, procedures, job aids, and process flows for manual and automated processes.
    • Help inform critical decisions regarding operational challenges, interdependencies, vendor performance, business requirements, etc.
    • Identify business process improvements to advance USAC’s operational efficiencies and regulatory compliance.
    • Contribute to compliance-related activities including appeals, complaints, and whistleblowers, with an eye towards building solutions into business processes.
    • Other specific duties as assigned.


    About You


    The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the Lifeline Division.


    • You have a Bachelor’s degree from an accredited institution in a related field.
    • You have 3 to 4 years of experience in project management, process improvement, risk mitigation, and customer service, or a commensurate combination of education and experience.
    • You are able to be proactive and highly organized, with strong attention to detail and follow through with the ability to handle multiple, complex tasks and establish priorities.
    • You possess the capacity to work independently without significant guidance and be able to exercise good judgment, taking the initiative when necessary.
    • You have excellent analytical and proven problem-solving skills.
    • You have the ability to analyze and interpret program data to identify any risks, issues, solutions, and recommendations.
    • You demonstrate strong interpersonal skills and have strong verbal and written communication skills.
    • You possess the ability to identify and implement continuous process improvement.
    • You are proficient with the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, & Visio).


    About USAC

    Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.


    The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.


    USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.


    Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.


    Additional information on USF programs can be found at: http://www.usac.org/about/about/who-we- are/default.aspx


    USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.


    USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.


    To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.


    USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.



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