Senior Business Analyst

Posted Date 1 month ago(9/14/2020 12:32 PM)
Senior Professional
# of Openings


We are currently seeking an experienced, dynamic and collaborative professional to serve as a Senior Business Analyst within our Lifeline team.  Reporting to the Manager of Products & Program Management you will:

  • You will be the primary point of contact responsible for working with the operations and IT teams to develop and maintain product artifacts for the various systems necessary for applicants and employees to effectively use the systems associated with USAC’s core programs, and to remain consistent with FCC rules.  The position will also assist in overseeing IT project plans for systems in support of all stakeholders.

This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.


Working in a creative and fast-paced environment, the Senior Business Analyst will develop and manage systems content, such as stakeholder instructions, automated emails, and forms-processing staff procedures. Among others, your responsibilities will include the following:


  • Develop and maintain product artifacts using process modeling software to visualize the business architecture and describes the primary business functions of the program.
  • Manage Lifeline development projects against the plan, coordinate internal and vendor managed tasks, communicate effectively with all stakeholders and participants, and identify risks and mitigation plans, and alert management as needed to escalate issues.
  • Assist in the design and performing of analytical studies of systemic and project-related decisions to assess the cost, efficiency, and effectiveness of project implementation approach.
  • Advise and collaborate with the program(s) on issues, diagnostic methods and potential solutions to problems and concerns.
  • Recommend program process improvements based on data while maintaining reporting standards while ensuring consistency and quality of deliverables.
  • Act as the liaison between management and outside vendors regarding major IT projects. Brief Leadership on progress, risks, and recommendations. 
  • Support managers, directors, and members of the leadership team in various projects, as needed.

About You

The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the Lifeline Division.


  • Possess Bachelor’s degree from an accredited institution in a related field.
  • 5 to 7 years of working in a professional environment as an Analyst or similar position.
  • Demonstrated experience with increasingly complex system analysis projects.
  • Substantial experience with project management concepts and project management/process modeling software (MS Project, Visio, or equivalent).
  • Experience with Scrum and/or other Agile Software Development frameworks.
  • Experience with Microsoft SQL Server, Access and/or Oracle and ability to write Access / SQL queries.
  • Experience presenting complex analysis and results in plain English for a non-technical audience using data visualizations (i.e. charts, tables, and graphs) on various software platforms.
  • Preparing and delivering information in a concise, professionally written and/or verbal format.
  • Directing and/or working in teams, task forces, etc.
  • Developing, documenting, and/or creating new or more useful ideas, approaches, and plans.
  • Analyzing and developing solutions to problems.
  • Managing various projects, work, technical support, etc.
  • Developing and maintaining positive customer rapport.


  • Project Management Professional Certification Preferred


About USAC

Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.


The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.


USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.


Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.


Additional information on USF programs can be found at:


USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.


USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.


To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.


USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.



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