Manager of Communications

Posted Date 2 months ago(9/7/2021 1:29 PM)
# of Openings


As USAC continues to support universal service impacting health care providers, educators, and consumers, it is critical now more than ever that we hire people equally passionate and committed to helping fulfill our mission.  We are currently seeking an experienced, dynamic and collaborative professional to serve as a Manager of Communications within our Rural Health Care team.  Reporting to the Director of Program Management you will:


  • The Communications Manager will lead a team responsible for developing and executing effective communication strategy for the programs.


This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.


Working in a creative and fast-paced environment, the Manager of Communications will develop the communication strategy for the Rural Health Care program. Among others, your responsibilities will include the following:


  • Identify strategic communications and training opportunities for program target audience and develop plans to address them.
  • Respond to stakeholder questions and concerns, and facilitate conversations between internal operations, technology and customer service teams, and external stakeholders, to resolve significant matters.
  • Oversee and develop content for PowerPoint presentations, outreach collateral, and webinars.
  • Review outgoing communications, maintain lists, project status updates, and checklists.
  • Track, plan, document, create and implement business processes to streamline team activities.
  • Identify opportunities for process improvements and provide proactive recommendations; work with management to develop and implement them.
  • Collaborate with operations and technology teams to determine needs, establish priorities and coordinate efforts related to Lifeline initiatives, and keep teams apprised of progress. Other specific duties as assigned.


About You


The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the Rural Health Care Division.


  • You have a Bachelor’s Degree (Master’s Degree preferred) and relevant technical training and certifications.
  • You have Five (5) to Seven (7) years of professional directly related experience.
  • You have Three (3) to Four (4) years of manager or internal operational/technical leadership experience.
  • You can show strong analytical and problem-solving skills, and attention to detail.
  • You have excellent interpersonal, written and communication skills, and the ability to influence others.
  • You can manage multiple priorities simultaneously through strong prioritization, and organization skills.
  • You are a self-starter, able to identify errors or areas for improvement, provide recommendations and follow through to completion.
  • You have the ability to achieve high performance goals and meet deadlines in a fast-paced environment, often dependent upon completion of tasks by others.
  • You have the proficiency in Microsoft Office Suite.
  • You have the experience with basic design tools appreciated but not required

About USAC

Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.


The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.


USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.


Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.


Additional information on USF programs can be found at:


USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.


USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.


To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.


USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.


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