Communication Specialist

Posted Date 2 months ago(9/2/2021 2:50 PM)
# of Openings


 As USAC continues to support universal service impacting health care providers, educators, and consumers, it is critical now more than ever that we hire people equally passionate and committed to helping fulfill our mission.  We are currently seeking an experienced, dynamic and collaborative professional to serve as a Communication Specialist within our Lifeline team.  Reporting to the Manager of Communication you will:


  • Working with subject matter experts to develop outreach content including website copy, newsletters, outbound emails, and webinars. 


This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.


Working in a creative and fast-paced environment, the Communication Specialist you will use data to assess outreach efforts, responding to stakeholder questions, and analyzing trends to identify education opportunities.  Among others, your responsibilities will include the following:


  • Demonstrate strong writing and editing skills with focus on application to multiple audiences.
  • Understand marketing and communications best practices.
  • Write for online audiences, including USAC’s website and online tools.
  • Develop content for PowerPoint presentations, outreach collateral, and webinars.
  • Respond to stakeholder questions and concerns, and facilitate conversations between internal operations, technology and customer service teams, and external stakeholders.
  • Review outgoing communications, maintain lists, project status updates, and checklists.
  • Collaborate with USAC teams, as needed, to support the development and execution of successful and efficient stakeholder communications and training sessions.
  • Implement outreach strategies to connect with target constituencies.
  • Assist in identification and implementation of process improvement practices.
  • Use data to assess outreach efforts, respond to stakeholder questions, and analyze trends to identify education opportunities.
  • Manage a portfolio of State/Federal partnerships ensuring contract renewals are completed in a timely manner
  • Other duties, as assigned.


About You


The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the Lifeline Division.

You have a Bachelors’ Degree and/or relevant technical training and certifications.

You have three (3) to four (4) years of directly related experience.

You have marketing or communications experience preferred.

You have outstanding communication skills with clear and concise writing and reading comprehension.

 You can rely on instructions and established guidelines.

You can identify and implement continuous process improvement.

 You are proficient in the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, and Visio).

About USAC

Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.


The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.


USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.


Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.


Additional information on USF programs can be found at:


USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.


USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.


To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.


USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.



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