Assistant Program Analyst

Posted Date 2 months ago(9/7/2021 12:00 PM)
Junior Professional
# of Openings


As USAC continues to support universal service impacting health care providers, educators, and consumers, it is critical now more than ever that we hire people equally passionate and committed to helping fulfill our mission.  We are currently seeking an experienced, dynamic and collaborative professional to serve as an Assistant Program Analyst within our Schools and Libraries Department team.  Reporting to the Jeremy Matkovich you will:

  • Analyze data to support one of USAC’s four core programs by identifying process improvements and efficiencies

This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.


Working in a creative and fast-paced environment, the Assistant Program Analyst will provide support to analyze program eligibility and ensuring compliance with all applicable rules and regulations.  Among others, your responsibilities will include the following:

  • Analyze applicant information to assess compliance, identify issues and areas of concern, and provide recommendations to make recommendations.
  • Strategically assess business processes and procedures to improve day to day operations.
  • Continuously developing and reviewing internal program procedures for program efficiencies and compliance.
  • Perform test work (either individually or as a team) to ensure entities are in compliance with federal rules and regulations
  • Access data to make programmatic decisions, identify trends, and manage work queue/volumes.
  • Support various data/report/analysis efforts related to data gathering to support requests for service or modify program measurements.
  • Prepare communications to both internal and external stakeholders.
  • Track and ensure successful resolution of open issues and escalate them to management, as needed.
  • Review outgoing communications, convey project status updates, and maintain checklists.
  • Collaborate with various teams to determine needs, establish priorities and coordinate efforts related to the program.
  • Assist in identifying and implementation of continuous process improvement.
  • Other specific duties as assigned.


About You


The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the Schools and Libraries Division.


  • You have a Bachelor Degree with no preferred certification. Two years of relevant professional-level work experience may be substituted for one year of required education.
  • You have One (1) to Three (3) years of professional directly related experience
  • You are proficient with the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio).

About USAC

Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.


The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.


USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.


Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.


Additional information on USF programs can be found at:


USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.


USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.


To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.


USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.