Manager of Program Compliance - Appeals and Procedures

Posted Date 1 week ago(10/18/2021 11:14 AM)
# of Openings


We are currently seeking an experienced, dynamic and collaborative professional to serve as a Manager of Program Compliance - Appeals and Procedures within our Rural Healthcare team.  Reporting to the Director of Program Management you will:


  • Manage of project portfolio, oversight of project execution, and development of a team of Program Analysts and Senior Program Analysts responsible for reviewing and adjudicating RHC Program Appeals and Program’s policies and procedures.


This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.



Working in a creative and fast-paced environment, the Manager of Program Compliance - Appeals and Procedures will supervise staff dedicated to program design, verification, implementation, funding and disbursement processes.  Among others, your responsibilities will include the following:


  • Reviewing and editing appeal decision letters from staff, and ensuring that appeal decisions adhere to FCC rules and requirements governing the RHC programs
  • Work closely with multiple business groups across the division and organization (i.e. Legal, IT, Audit, Finance, etc).
  • Communicate appeal decisions to USAC leadership.
  • Respond to inquiries from the FCC regarding appeals.
  • Identify ways to streamline and improve the appeal review process.
  • Provide input on IT system business requirements and system enhancements.
  • Identify trends/themes and recommend procedural changes that will help reduce the number of appeals received and ensure that applications are being processed in accordance with FCC rules and requirements.
  • Develop and maintain an in-depth knowledge of all program rules and requirements governing the RHC Programs.
  • Train staff and contractors on the appeal review process, and update staff on new rules and requirements that arise from new FCC orders, Public notices, and rule makings
  • Regularly coach staff and provide constructive feedback on deliverables.
  • Oversight of program policies and procedures (which includes but not limited to creation, modifications and annual reviews based on FCC rules governing the programs and process changes (when needed).
  • Supervisor tasks that include, but are not limited to:
    • Developing performance metrics and evaluating staff performance based on established performance metrics
    • Developing and updating compliance procedures
    • Providing training, guidance, and oversight to staff
    • Establishing task priorities and schedules
    • Managing staff projects/work
    • Communicating program updates in an oral or written format
  • Other specific duties as assigned.

 **Please provide a writing sample along with your cover letter and resume.** 


About You


The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the Rural Healthcare Division.


Supervisor tasks that include, but are not limited to:

  • You have developed performance metrics.
  • You have evaluating staff performance.
  • You have provided guidance and oversight to staff.
  • You can establishing task priority.
  • You can managing staff projects.


Experience Required

  • You possess Bachelor’s degree from an accredited institution in a related field.
  • You have minimum of 5 years of project/program management experience, including scoping timelines/project plans, participating and or leading cross-functional teams, and owning deliverables.
  • You have minimum of 3 to 4 years of experience of direct management or technical leadership.
  • You have 5 to 7 years of experience performing duties similar to those listed above.
  • You are proactive and highly organized, and have the ability to handle multiple, complex tasks and establish priorities.
  • You are a problem solver with great with great attention to detail who can work with minimum supervision and can multi-task.
  • You have excellent analytical critical thinking and proven problem-solving skills.
  • You have strong writing skills.
  • You have strong verbal and written communication skills with the ability to work in high-pressure situations.
  • You have the ability to work independently without significant guidance and be able to exercise good judgment, taking the initiative when necessary.
  • You are proficient in the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio).


About USAC

Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.


The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.


USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.


Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.


Additional information on USF programs can be found at:


USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.


USAC is committed to providing a safe and healthy workplace for all employees.  All offers of employment with USAC are conditioned on completing and passing a background and reference check and certification of vaccination against COVID-19.  USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.


To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.


USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.


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