Program Analyst

Posted Date 2 months ago(12/1/2021 5:43 PM)
# of Openings


We are currently seeking an experienced, dynamic and collaborative professional to serve as a Program Analyst within our Schools and Libraries team.  Reporting to the Senior Manager of Program Management, the Program Analyst will:


  • Perform quality assurance reviews of the Universal Service Administrative Company (USAC) decisions on the Post Commitment team in E-rate. This operational function is responsible for steps that occur after the applicant has received their funding commitment. This is an exciting opportunity to engage with all areas within operations and beyond.


This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.


Working in a creative and fast-paced environment, the Program Analyst will analyze data to support one of USAC’s four core programs by identifying process improvements and efficiencies, working with management and applicants to resolve issues that may affect funding, develop and manage performance and funding-related reports . Among others, your responsibilities will include the following:

  • Owning the PC process for all forms
    • Attend program training and learn the program
    • Assume full responsibility for completing PC forms on time and accurately
    • Address and resolved internal and external Issues timely
    • Responding to assigned Customer services cases within CSLA
  • Process improvement
    • Review and update current processes and procedures for efficiencies and effectiveness
    • Conduct process reviews and have suggest improvements with which optimize outcomes and take downstream impact of the changes into account
  • Update procedures and other materials in the knowledge management lifecycle to
  • Manage full lifecycle of projects
    • Identify stakeholders, scope out work,  and timelines
    • Kick off, own and track tasks, report out to leadership (progress or issues)
    • Open tickets
    • Manage to a successful completion on time
  • Training - conduct internal peer-to-peer training of PC
  • Provide support to IT efforts to develop requirements for additional system functionality.
  • Assist management in developing performance metrics.
  • Identify trends, atypical situations, or other issues that may require special consideration or procedures.
  • Perform financial reporting analysis.
  • Manage multiple conflicting priorities while supporting the various process owners.
  • Ensure the adherence to federal regulations for payments of specific program components, including program rules, eligibility designations, and FCC orders.
  • Conduct audit research.
  • Participate in internal and external audits.
  • Assist Manager(s), Senior Manager(s), Director(s), and others in various projects, as needed.
  • Perform quality assurance of Program forms and invoice transactions.
  • Monitor management reports, analyze outcomes, and perform trend analysis and research.
  • Other specific duties as assigned.

About You


The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the Schools and Libraries Division.

  • You have a Bachelor’s degree from an accredited institution in a related field.
  • You have 3 to 4 years of working in a professional environment as an Analyst or similar position.
  • You have strong technical skills in data analytics.
  • You can be proactive and highly organized, with strong attention to detail and follow through with the ability to handle multiple, complex tasks and establish priorities.
  • You have capacity to work independently without significant guidance and be able to exercise good judgment, taking the initiative when necessary.
  • You have excellent analytical and proven problem-solving skills.
  • You can analyze and interpret program data to identify any risks, issues, solutions, and recommendations.
  • You can demonstrate strong interpersonal skills and have strong verbal and written communication skills.
  • You can identify and implement continuous process improvement.
  • You are proficient with the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio).
  • You have strong technical skills in data analytics.

About USAC

Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.


The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.


USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.


Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.


Additional information on USF programs can be found at: are/default.aspx


USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.


USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.


To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.


USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.



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